** We are currently experiencing delays processing returns due to Royal Mail delays & strikes, therefore It may take longer than usual for your refund to be processed. We apologise for any inconvenience caused **

Returns Policy

We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item or items and receiving the refund.

You can track your returned parcel to see that it has arrived safely at our warehouse and you will receive an email from us as soon as the refund has been processed. Please note returns may take up to 10 working days from receipt at our warehouse. 

Items need to be posted within 28 days of purchase.

BY POST FROM THE UK 

  • Simply complete the Returns form and include it in your parcel.
  • Attach the pre printed Royal Mail label to you parcel
  • Take your return to a Post Office

Please note we cannot accept responsibility for good lost in transit so please obtain a proof of postage.

We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 14 working days to process from date of receiving the parcel into our warehouse.

Lost your UK Free Post Returns Label?  Please contact Customer Care on customercare@liveunlimitedlondon.com and they will send you through a replacement. 

 

OUTSIDE THE UK 

  • Simply complete the Returns form and include it in your parcel
  • Return your parcel to :-
Live Unlimited London
c/o Torque 
Wortley Moor Road
Leeds 
West Yorkshire 
LS12 4JH

We can only take responsibility for goods lost in transit if you have a proof of postage so please make sure to keep this for your records. 

We will send you an email confirmation as soon as your refund has been processed. Refunds can take up to 14 working days to process from date of receiving the parcel into our warehouse.

 For any queries contact customercare@liveunlimitedlondon.com