• A return must be initiated for all full price purchases within 28 days of purchase. If you have missed the 28 day return cut-off period you'll only be eligible for a gift card to be redeemed online for future purchases.

• If you wish to return an item that was purchased in the sale you must initiate your return within 14 days of delivery. 

• We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item or items and receiving the refund. Please allow 14 days before contacting us about your return, as it may take this time for it to reach us and be processed.

Fill out the form HERE

No. Please ensure each returned order is raised separately via our portal as the QR code that generates the return label is only relevant to that order.

Returns for UK & NI cost £2.95

This £2.95 contribution will reduce the impact of returns on our business, both financially and environmentally, so that we can continue to be able to offer you the highest-quality product at a price point that works for you.

As always, we are working hard to perfect the fit of each and every piece, in order to help you find the perfect fit the first time round.

Yes, you can. Please note, sale purchases must be returned to us within 14 days of delivery.

If your return is received after the 14-day window, you will not be eligible for a refund to your original payment method. Instead, we will issue a gift card for the value of your returned item(s), which can be used on future purchases.

Please contact customer services HERE and they will be able to issue you a new one or offer an alternate return method.

Yes. You may exchange your order for any other item available on our website, subject to stock availability.

Exchanges can be made via our returns portal.

Next Day Delivery – When You'll Receive Your Order

Order by 4pm and receive it the next working day:
Order by 4pm on Monday Arrives Tuesday
Order by 4pm on Tuesday Arrives Wednesday
Order by 4pm on Wednesday Arrives Thursday
Order by 4pm on Thursday Arrives Friday

Order by 4pm on Friday Arrives Monday*
Order on the Weekend Arrives Tuesday

*Excludes bank/public holidays. Some remote Scottish postcodes (Highlands & Islands) may take longer than our standard next-day timeframe.
Please note: while we always aim to deliver within these timeframes, next day delivery cannot be guaranteed. Factors outside our control - such as adverse weather, high order volumes, or courier delays - may occasionally affect delivery times.

We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item or items and receiving the refund. Please allow 14 days before contacting us about your return, as it may take this time for it to reach us and be processed.

• You can track your returned parcel to see that it has arrived safely at our warehouse using the link in your return email and you will receive an email from us as soon as the refund has been processed.

• Please note returns may take up to 7 days from dropping the parcel off at the drop off location to arrive at the warehouse and up to 10 business days for your financial institution to post the refund to your account.

• Please note we cannot accept responsibility for goods lost in transit so please obtain a proof of postage.

• Items must be unworn and unwashed and returned in the same condition as received with labels and tags intact otherwise your return will not be processed and garments returned to you.

• Please try on the clothes with caution, as we will not accept clothes that have acquired a scent of perfume and/or has signs of transfer of makeup, deodorant or other stains.

Faulty Items

If you believe your item is faulty, please register it through our returns portal here.

We take great care to ensure every order leaves us in excellent condition, but if your item arrives damaged or you believe there is a genuine manufacturing fault, we'll be happy to help.

All items returned as faulty will be carefully assessed by our Garment Technician. If, following inspection, the issue is found to be the result of normal wear and tear rather than a manufacturing fault, the item will not be considered faulty and will be returned to you.

Your rights depend on how long you've had the item:

• Within 30 days of delivery/purchase - if the product isn't of satisfactory quality, fit for purpose or as described, you're entitled to a full refund.
  
• Between 30 days and 6 months - if the item is faulty, you're entitled to a repair or replacement. Where that isn't possible, or doesn't resolve the fault, we'll offer a full refund.
  
• Between 6 and 12 months - if you can show the fault was present at the point of delivery/purchase, similar rights apply; where repair or replacement doesn't resolve the fault, we may offer a refund to a Ro&Zo gift card at our discretion, or make a deduction for fair use where the item has been used for some time.
  

To help keep your garments in perfect condition, we recommend taking extra care when trying them on. Avoid transferring makeup or cosmetics onto the fabric by wearing a protective scarf where possible, and remove jewellery before trying on your items. We also recommend allowing deodorant and fragrance to dry before dressing.Examples of wear and tear include garments that have become soiled, marked or stained, retain perfume odours, have developed pulls, snags or bobbling through use, or have been damaged due to incorrect washing or care.

Items purchased with a Live Unlimited gift card can be exchanged for another item or for credit back to the original gift card. Gift cards may not be exchanged for cash.

• Items purchased in our John Lewis concessions or on the John Lewis website can only be returned to John Lewis. The same rule applies to purchases from Marks and Spencer, JD Williams and Next.com.

• Similarly, items purchased on our website can only be returned to us via our website.