Our returns process has recently changed
Returns are now processed quicker & we have gone paperless!
To return an item please follow these steps using the following link -
- Fill out the form on https://liveunlimitedlondon.com/apps/returns - you will need to select every product you wish return and give a reason before you're able to continue.
- You will then receive an email with your unique QR code. This QR code will expire within 7 days of creating. If you are unable to return within this timeframe you'll need to restart the returns process after the 7 days has passed. Be sure to post your items back within 28 days of purchase.
- Package your return in the original packaging & take the parcel to your nearest Post Office. If you are returning products from multiple orders ensure you keep the orders separate in their original packaging and raise a separate return for each order. Do not bundle your orders together in one package.
- Show your QR code at the post office, they will print your returns label for you free of charge.
- Hand the package over to the Post Office.
- Your refund will then be back in your account within 10 days.
If you have any questions regarding the process please contact us here.
If you received paperwork in your order... we strongly advise that you destroy the paperwork & use the link below to action a refund. By using this link you will receive your return quicker.
We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item or items and receiving the refund.
You can track your returned parcel to see that it has arrived safely at our warehouse and you will receive an email from us as soon as the refund has been processed. Please note returns may take up to 10 working days from receipt at our warehouse.
Items need to be posted within 28 days of purchase.
Please note we cannot accept responsibility for good lost in transit so please obtain a proof of postage. Items must be unworn and returned in the same condition as received with labels and tags intact.
We will send you an email confirmation as soon as your refund has been processed.
Refunds can take up to 10 working days to process from date of receiving the parcel into our warehouse.
Items purchased with a gift card can be exchanged for another item or for credit back to the original gift card. Gift cards may not be exchanged for cash.
For any queries contact us here.