LIVE UNLIMITED LONDON is a trading name of LIVE UNLIMITED LIMITED. A company registered in England and Wales under registration number 10561917. Our registered address is East Wing, Goff Oaks House, Goffs lane Goffs Oak, EN7 5BW. Our vat number is 283756563.
Placing an order
The process of purchasing a product: Once you have selected the product and it’s variation, add to your basket. Choose to checkout as ‘guest’ or register to site Enter your billing information Enter your shipping information Confirm your method of delivery Select and confirm your payment method
Contract between you and us
An order placed by you, constitutes as an offer to buy the goods from us and does not form a binding contract. Multiple product within the order constitutes as multiple offerings for each product individually. A confirmation email will be received by you from us. This does not constitute as acceptance by us. Your order is subject to availability and acceptance by us measured on varying parameters such as payment being cleared and passing security. We reserve the right to refuse an order prior to acceptance. An email from us to you, confirming dispatch of goods is the ‘Contract’ or acceptance by us and only applies to the goods that have been dispatched. It is your responsibility to ensure that all order requests made by you are done so providing the correct billing and delivery information. You must be the owner or authorised to use the Paypal, debit or credit card.
We reserve the right to refuse any order made by you for any reason at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
We accept Visa, MasterCard, American Express and Maestro and any other methods which may be clearly advertised on the Site. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In’ and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to LIVE UNLIMITED LONDON. Payment will be debited and cleared from your account upon dispatch of your order by LIVE UNLIMITED LONDON. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to LIVE UNLIMITED LONDON, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple, and secure, LIVE UNLIMITED LONDON uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Insurance and Delivery You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
LIVE UNLIMITED LONDON insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by LIVE UNLIMITED LONDON, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. LIVE UNLIMITED LONDON is not responsible for any delays caused by destination customs clearance processes.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
Returning the goods
You can, at any time within 28 days of receiving Goods from us, change your mind and return any Goods to us.
When we deliver your Goods to you we will include a returns slip and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning. You must then, within 28 days of receiving the Goods, send the goods and return slip in a securely wrapped parcel to:
Live Unlimited London Returns
Items should be returned unused and with all LIVE UNLIMITED LONDON tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Where provided, belts and any packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
For specific return information dependent on your location please refer to the Delivery & Returns page. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card or type the price paid for the Goods returned to us on receipt of the returned items.
Your rights under this part are in addition to the cancellation rights under the Consumer Contract Regulations. If you wish to cancel you must notify via email email@example.com within 7 calendar days from the day after the date on which your Goods are delivered. You should keep evidence of having given your cancellation notice, such as certificate of posting. You must then return the goods to us along with the returns slip as above. If you cancel your Order in this way you will be reimbursed the costs of the goods cancelled.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your LIVE UNLIMITED LONDON account.
We have made every effort to display as accurately as possible the colours of our products that appear on LIVE UNLIMITED LONDON. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Intellectual Property Rights Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including LIVE UNLIMITED LONDON Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by LIVE UNLIMITED LONDON and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. LIVE UNLIMITED LONDON tries to ensure that the information on this site is accurate and complete. LIVE UNLIMITED LONDON does not promise that LIVE UNLIMITED LONDON Content is accurate or error-free. LIVE UNLIMITED LONDON does not promise that the functional aspects of the Site or LIVE UNLIMITED LONDON’s Content will be error free or that this Site, LIVE UNLIMITED LONDON Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of t he Internet ensure they have up to date virus checking software installed.
By posting on our Site and social mediums you agree to be solely responsible for the content of all information you contribute. You also grant to LIVE UNLIMITED LONDON a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but LIVE UNLIMITED LONDON does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact: customercare@liveunlimitedlondon. LIVE UNLIMITED LONDON reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of LIVE UNLIMITED LONDON and we accept no responsibility for any such views expressed in any media.
You grant LIVE UNLIMITED LONDON and its affiliates and/or related entities a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram, Facebook, Twitter or Google+, together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) that you have tagged with any of the Hashtag(s) defined below in any media, including but not limited to on its webpages and social media pages, retailer sites, third party sites, stores for its marketing and/or its advertising. You grant LIVE UNLIMITED LONDON the right to use your username, real name, image, likeness or other identifying information in connection with any use of your User Content.
LIVE UNLIMITED LONDON may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.
You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and Live Unlimited London’s use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content. The User Content that you submit is deemed non-confidential we have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the our respective privacy policies. You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments. We reserve the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason
Law And Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.
Questions, comments or requests regarding these terms and conditions or our Products should be addressed to firstname.lastname@example.org.
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address email@example.com. We may also change registration requirements from time to time.
Promotional Code Terms and Conditions
To claim your discount, when in the 'My Bag' section of your account there is an option to “discount code”, which allows you to enter the promotional code in order to apply it to the order.
Discount Codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative.
Payment in alternate currencies can be enabled by selecting the appropriate flag in the dropdown currency selection menu at the top of the homepage. Goods are supplied subject to our terms and conditions.