Shipping
This depends on the shipping that you selected at checkout.
- For Standard delivery your order will be with you within 3-4 days.
- For Express your order will be with you within 1-2 days
- For Next day your order will be delivered on the next day if you purchased before 3:30pm, Monday - Thursday
- Standard & Express shipping is shipped using Evri.
- Next Day shipping is shipped using DPD
Unfortunatley we are unable to ship outside of the UK. We hope to be able to ship worldwide very soon so please keep checking for updates.
Customers in Belgium, Denmark, Finland, France, Germany, Holland, Italy, Poland & Sweden are able to purchase Live Unlimited through Zalando.
Returns
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
To return your product please visit - https://liveunlimitedlondon.com/apps/returns
Where you will be able to recieve your Royal Mail QR code to return your items.
For any other returns questions please vist - https://liveunlimitedlondon.com/pages/exchanges-returns
Payment Methods
We accept Visa, MasterCard, American Express, Maestro, Google Pay, Apple Pay and any other methods which may be clearly advertised on the site. You can also choose to pay with PayPal or Clearpay.
Yes we accept Clearpay as a method of payment
What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
How do I use Clearpay?
Just shop on Live Unlimited London and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).
If you've used Clearpay before, just log in to your Clearpay account. Then complete your order!
Who can use Clearpay?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can't pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Live Unlimited London.
Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between £30 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
Can I use another form of payment with Clearpay?
Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
How do I return or exchange an item purchased with Clearpay?
Items purchased with Clearpay follow our standard return process.
Please note, refunds for Clearpay purchases will be refunded from Live Unlimited London to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account.
Where can I find out more about Clearpay?
Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.
Other
For any other questions please head over to our Contact Us page.
